FAQ
Orders & Shipping
How do I track my order?
Visit the Track Order page and enter the order number from your confirmation email (it looks like TRD-2024-1234). You will see a live status timeline plus the carrier and estimated delivery date. Tracking usually activates within 24 hours of dispatch.
How long does shipping take?
Orders are packed within 24 hours on business days. Standard shipping arrives in 5-7 business days and is free on orders over $50. Express shipping is 2-3 business days and is calculated at checkout.
Can I change my delivery address after ordering?
Yes, as long as the order has not been dispatched. Email support@trendaryo.com with your order number and the corrected address within 24 hours. Once an order is dispatched the address can no longer be changed, but the carrier can sometimes redirect it.
What if I miss my delivery?
The carrier will attempt delivery up to three times and leave a notice each time. Undelivered parcels are held at the local depot for 7 days before being returned to us. We will contact you to arrange a redelivery, and no extra fee applies.
Returns & Refunds
What is your return policy?
You have 30 days from delivery to return any unused item in its original packaging with all accessories. Start the process on the Return Request page and you will get a return reference immediately.
Who pays for return shipping?
If the item is faulty, damaged or incorrect we cover return shipping and email you a prepaid label. For change-of-mind returns the customer covers return postage, and we recommend a tracked service so the parcel is not lost.
How long does a refund take?
We inspect returns within 1 business day of receipt. Approved refunds are issued to your original payment method within 3-5 business days, and you receive an email the moment it is processed.
Can I exchange instead of getting a refund?
Payments & Offers
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. Every payment runs over a 256-bit SSL connection, and your full card number is never stored on our servers.
How do I use the WELCOME10 discount code?
Add your items to the cart, open the cart page, paste WELCOME10 into the promo code field and click Apply. The 10% discount comes off your subtotal before shipping. It is valid once per customer on a first order.
Can I combine a gift card with a promo code?
Yes. You can redeem one gift card alongside one promo code on the same order. If your gift card balance is higher than the order total, the remaining balance stays on the card for next time.
Is checkout secure?
All transactions are encrypted end-to-end and processed by PCI-DSS compliant payment providers. We never see your full card details. If anything looks unusual on your statement, contact us within 60 days and we will investigate immediately.
Products & Warranty
Do your products come with a warranty?
Every item includes a 12-month manufacturer warranty covering manufacturing defects. Electronics such as headphones, smartwatches and laptops carry the full manufacturer term. Keep your order number — it is all we need to process a warranty claim.
How do I know the products are genuine?
We source directly from manufacturers and authorised distributors only. Each unit is inspected before dispatch, arrives with its original packaging and serial numbers, and is covered by the full warranty. We do not sell refurbished stock as new.
What if an item is out of stock?
Out-of-stock variants are hidden from the shop so you never order something we cannot ship. If a product sells out while it is in your cart, we email you within 24 hours with a restock date and the option to swap it for an alternative.
Do you ship internationally?
Yes — we ship worldwide from our Muscat warehouse. GCC deliveries typically arrive in 3-5 business days and the rest of the world in 7-14 business days. Duties and import taxes are the customer's responsibility outside the GCC.
Account & Privacy
Do I need an account to place an order?
No. Guest checkout is always available. Creating an account just adds order history, saved addresses, a wishlist and faster repeat checkout — it takes about 30 seconds on the registration page.
How do I reset my password?
Use the Forgot Password page and enter your account email. The reset link arrives within a few minutes — check your spam folder if it has not appeared. Links expire after 60 minutes for security.
How do I delete my account and data?
Email privacy@trendaryo.com from your registered address and we will erase your account, addresses and order history within 30 days, as described in our Privacy Policy. Records required for tax purposes are kept in anonymised form only.
How do I unsubscribe from marketing emails?
Open Email Preferences and switch off the categories you no longer want, or click the unsubscribe link at the bottom of any email. Order confirmations and shipping updates are transactional and will always be sent.
Still have a question?
Our support team replies within 24 hours, every day of the week. Ask us anything — sizing, specs, shipping or returns.
Contact Support